Shipping policy
OLIVER KRAUS ships within the United States only.
Processing
Orders are processed within 1–2 business days of being placed. Orders placed at a weekend or on a public holiday begin processing the next business day.
Shipping options and cost
Two options appear at checkout:
- Standard shipping — $8.95 on orders under $75.
- Free shipping on orders of $75 or more, applied automatically.
The exact cost for your address is calculated and shown at checkout before you pay. Delivery time depends on the carrier and the destination; we do not guarantee a delivery date, and carrier estimates are not a promise.
Tracking
When your order ships we send a confirmation email with a tracking number and a link to follow the parcel. If the email has not arrived within three business days of your order confirmation, check your spam folder and then write to info@oliverkraus.co and we will resend it.
If your address is wrong
Orders ship to the address entered at checkout, so please check it carefully. If you spot a mistake, email info@oliverkraus.co with your order number straight away. We can correct an address while the order is still being processed. Once a parcel has been handed to the carrier we cannot change its destination.
Delays, lost and damaged parcels
Delays. Carriers occasionally run late, particularly during holiday periods and severe weather. If tracking has not moved for several days, contact us and we will open an enquiry with the carrier.
Lost parcels. If tracking shows delivered but nothing arrived, check with anyone else at the address and your building’s usual delivery spots first. If it is still missing, email us within 14 days of the delivery date. We will file a claim with the carrier and, once it is resolved, send a replacement or refund you.
Damaged in transit. Email info@oliverkraus.co with your order number and a photograph of the item and the packaging. We will replace it or refund you, and we cover the return shipping.
Returned to sender. If a parcel comes back to us because the address was incomplete, undeliverable or unclaimed, we will contact you. We can reship it once you cover the second postage, or refund the order less the original shipping cost.
Returns
Return shipping for a change of mind or a size that did not work is the customer’s responsibility. If an item arrives damaged, defective or incorrect, we cover it. Full details are in our return and refund policy.
Questions
Write to info@oliverkraus.co with your order number and we will help.